Delivery times for the relevant item can be consulted on postshop.ch.
A guideline delivery period of 2–5 working days applies to goods shipped from a warehouse, although no specific delivery times can be guaranteed.
Note: if stamps are ordered before the relevant day of issue, they will not be sent before the advance sale start date.

As a registered user who is logged in, you can consult the current status of your order at any time via “My orders”.

Swiss Post sends orders free of charge – even abroad, provided the item in question can be ordered from abroad.
For orders under CHF 15, a small order surcharge of CHF 9 will be applied to all products.
The small order surcharge also applies to orders between CHF 15 and CHF 49.95, unless they contain the following products: refill and gift vouchers, yellow ID and postage stamps, philately, Registered Prepaid or pre-franked envelopes.
For all other products up to CHF 50, you are required to pay the small order surcharge of CHF 9.
There is no small order surcharge for mobile devices.

You can redeem your discount code only as a registered customer.
You can access the corresponding input box on the “order summary” page once you have placed the product in your shopping basket, but only when logged in.

You can choose from the following payment methods: PostFinance Card, PostFinance e-finance, credit card (VISA, Mastercard, American Express) and TWINT.
Registered users can also pay by invoice, gift voucher or reloadable credit.

You can top up your credit in your «Customer Center» under «My profile», «Credit and payment method».

Please note: gift cards and vouchers cannot be paid for using credit.

Yes. If you are registered and are logged into the Customer Center, you can redeem valid Post CH Ltd vouchers as a means of payment.  You can enter your voucher code in the payment screen.

Give your family, friends or acquaintances a gift voucher to spend at postshop.ch or any branch in Switzerland. You can find Swiss Post gift vouchers here.

Please note: gift cards and vouchers cannot be paid for with a «Gift voucher Post free».

Yes. You must register as a Swiss Post employee. You can find more information here.

Items which can be sent abroad are labelled accordingly. With the exception of stamps, all other items can generally be delivered only in Switzerland and Liechtenstein.
Please be aware that certain deliveries abroad may be subject to special terms and restrictions. In all cases, the taxation and customs regulations of the respective destination country to which the goods are being delivered apply.

No. Orders may be placed by registered and non-registered customers.
Registered customers may benefit from special terms and framework conditions in accordance with the respective sales offer. Registered customers can also view the current status of their order at any time under “My orders” and place orders on account.

Delivery times for the relevant item can be consulted on postshop.ch.
A guideline delivery period of 2–5 working days applies to goods shipped from a warehouse, although no specific delivery times can be guaranteed.
Note: if stamps are ordered before the relevant day of issue, they will not be sent before the advance sale start date.

You can consult the exact status of your order at any time via “My orders”.
If the products you ordered are being sent by multiple suppliers, your order may be split into separate deliveries.

If the delivery status of an item is identified as unknown, this means that we unfortunately do not have any concrete information from the supplier regarding the date on which the product will become available again.
As soon as the delivery time is updated by the supplier, this can also be seen in the online shop.

Report the damage immediately after delivery to your branch, contact our Customer Service department (+41 842 88 00 88 / custcare@swisspost.ch) or fill in the contact form. We will then create a report and check whether you are entitled to compensation.

Please bring the following with you to the branch:

• Consignment contents
• Packaging
• All available delivery documents (invoice, delivery note, etc.)

Yes, you can change your delivery address.
Once you have placed the product in the shopping basket, you will find the relevant input box in the second step of the ordering process, under “Delivery address”.

You can find the delivery status of your order under “My orders”, but only when logged in.

Swiss Post sends orders free of charge – even abroad, provided the item in question can be ordered from abroad.
For orders under CHF 15, a small order surcharge of CHF 9 will be applied to all products.
The small order surcharge also applies to orders between CHF 15 and CHF 49.95, unless they contain the following products: refill and gift vouchers, yellow ID and postage stamps, philately, Registered Prepaid or pre-franked envelopes.
For all other products up to CHF 50, you are required to pay the small order surcharge of CHF 9. There is no small order surcharge for mobile devices.

You can redeem your discount code only as a registered customer.
You can access the corresponding input box on the “order summary” page during the payment process once you have placed the product in your shopping basket, but only when logged in.

You can choose from the following payment methods: PostFinance Card, PostFinance e-finance, credit card (VISA, Mastercard, American Express) and TWINT.
Registered users can also pay by invoice, gift voucher or reloadable credit.

The invoice option is available to registered customers only. If you are logged in and the invoice option is still not displayed to you when selecting payment methods, this can be due to the following reasons:

• Your shopping basket contains an item which is excluded from payment by invoice. (Gift cards and vouchers)
• Lack of letter verification: verification can be initiated in the Customer Center under «Manage address». Once you have received the code by letter, you need to enter the code in the Customer Center.
• Failed creditworthiness check.

You can top up your credit in your «Customer Center» under «My profile», «Credit».

Please note: gift cards and vouchers cannot be paid for using credit.

If you are registered and are logged into the Customer Center, you can redeem valid Post CH Ltd vouchers as a means of payment.  You can enter your voucher code in the payment screen.

Give your family, friends or acquaintances a gift voucher to spend at postshop.ch or any branch in Switzerland. You can find Swiss Post gift vouchers here.

Please note: gift cards and vouchers cannot be paid for with a «Gift voucher Post free».

Yes. You must register as a Swiss Post employee. You can find more information here.

You can change your payment method at any time up until completion of the order. Once you have placed the product in the shopping basket, you will find the relevant input box in the fourth step of the ordering process, under “Pay”.

Please contact Customer Service. You can reach them by phone on +41 842 88 00 88, by e-mail to custcare@swisspost.ch or via the contact form.

You do not have a right of return in the event that the purchased item does not meet your satisfaction.

If you would like to report a warranty claim, please contact Customer Service or report the claim to your nearest branch. You can reach Customer Service by calling +41 842 88 00 88, by e-mailing custcare@swisspost.ch or via the contact form.

You can cancel your order in writing within seven days, prior to receiving the goods.
The revocation period begins when your order is placed. For gift cards, this period commences upon activation.
You will be responsible for the cost of returning the goods and for any costs incurred by Post CH Ltd.

Revocation is not possible for contracts

• relating to audio and video recordings and software that can be downloaded or accessed by customers
• relating to a photo service and all other customized products, i.e. with individual pictures and/or texts
• where the customer’s payment does not exceed CHF 100
• relating to orders of gift cards from the point when they have acquired delivery status, i.e. have been sent from the central warehouse
• relating to all offers within prepaid credit (mobile) as well as phonecards (landline) and vouchers
• with the delivery of motorway windscreen stickers

In other cases, revocation is excluded if the goods are no longer in their original packaging but have been opened (unsealed).

If your consignment is defective, you can submit a complaint.
The defective goods must be returned to the relevant contact address after submission of the complaint and subject to prior consultation with Customer Service.
You are responsible for the costs of returning the consignment. You can reach Customer Service by calling +41 842 88 00 88, by e-mailing custcare@swisspost.ch or via the contact form.

Protecting your privacy is our utmost priority. This is why all data is transmitted in an encrypted state.

We use cookies in certain cases.
You can configure your browser so that a warning is displayed on the screen before a cookie is saved or so that the use of cookies is prevented.

All data is saved in accordance with Swiss Post’s stringent security guidelines.
No data is forwarded to unauthorized third parties.
We strive to guarantee you the highest possible level of confidentiality and security.

Protecting your privacy is our utmost priority.
This is why all data is also transmitted in an encrypted state.

All data is saved in accordance with Swiss Post’s stringent security guidelines.
No data is forwarded to unauthorized third parties.
We strive to guarantee you the highest possible level of confidentiality and security.

You can change your password at any time in your “User profile”, under “User account”.

You can change your user data at any time in your “User profile”.

You can view your orders and details at any time under “My orders” when logged in.

You can find your orders under “My orders”, but only if you are registered.

If you have forgotten your password, proceed as follows:
Click on “Forgot password?” in the login field and then follow the step-by-step instructions.
You will then receive a message containing a link allowing you to reset your password.

You can find our General Terms and Conditions here.

If you are rarely at home when the mail carrier calls, then PickPost is the ideal solution. PickPost offers flexible mailing and receipt of parcels and registered letters at over 2,300 PickPost points.
You need to register only once to use PickPost.
You can find all relevant information at www.swisspost.ch/pickpost.

My Post 24 enables you to collect and drop off parcels and registered letters around the clock.
You need to register only once to use My Post 24.
You can find all relevant information at www.swisspost.ch/mypost24.

As a business customer, you will be treated in the same way as a private individual.
However, companies can benefit from a higher invoice limit if they pass the creditworthiness check (after registration).