Frequently Asked Questions
Ordering and delivery
Payment
Please get in touch with our Contact Center.
The invoice option is only available to registered customers with an invoice address that has been verified by post. If you are logged in and the invoice option is still not displayed to you when selecting payment methods, this can be due to the following reasons:
For customers with a business customer login, the order limit for the first order on account is CHF 500. As soon as the invoice for the first order has been paid, the limit will be reassessed. If the limit continues to be CHF 500 for the second order, please get in touch with our Contact Center.
- The order amount is below CHF 20.
- Your shopping basket contains an item which is excluded from payment by invoice
(electronic products, gift cards and vouchers). - Billing or delivery address outside Switzerland or Liechtenstein.
- Your invoice address has not yet been verified by post.
Verification can be initiated in «My Post» under «Manage address». As soon as you receive the letter containing the verification code, you must enter this in «My Post» in accordance with the instructions in the letter. - The invoice address does not correspond to your main address.
In this case, select your main address as your invoice address during the checkout process. - Your invoice address corresponds to a P.O. Box.
In this case, select your main address as your invoice address during the checkout process. - The creditworthiness check has failed.
For customers with a business customer login, the order limit for the first order on account is CHF 500. As soon as the invoice for the first order has been paid, the limit will be reassessed. If the limit continues to be CHF 500 for the second order, please get in touch with our Contact Center.
Your invoice will be sent separately by letter mail and will be sent from the middle of the month.
As a registered customer, you can redeem valid vouchers in your basket from Post CH Network Ltd for use as a payment method.
You can even redeem several voucher codes at the same time on one order. If the value of your voucher is higher than the total amount for your order, the remaining amount stays in your account and can be redeemed on your next order using the same voucher code.
Please note that digital products (Swiss Post vouchers, digital credits, prepaid refills) may not be purchased using a voucher.
You can choose from the following payment methods: PostFinance Card, PostFinance e-finance, TWINT and credit / debit cards (VISA, Mastercard).
As a registered customer, the following payment options are also available to you after successful address verification by post: invoice, gift voucher or reloadable credit. If you already have a customer account but your address has not yet been verified, you can initiate this verification in “My Post” under “Manage address”.
As a registered customer, the following payment options are also available to you after successful address verification by post: invoice, gift voucher or reloadable credit. If you already have a customer account but your address has not yet been verified, you can initiate this verification in “My Post” under “Manage address”.
You must complete one-time registration as a Swiss Post employee. More information can be found here.
Then, staff vouchers can be redeemed in the shopping basket in the same way as normal Swiss Post vouchers.
Then, staff vouchers can be redeemed in the shopping basket in the same way as normal Swiss Post vouchers.
As a registered customer, you can redeem discount codes in your shopping basket.
Return and guarantee
You can cancel your order in writing within fourteen days, prior to receiving the goods. The revocation period begins when your order is placed. You will be responsible for the cost of returning the goods and for any costs incurred by Post CH Network Ltd.
Revocation is not possible with the following contracts:
In other cases, revocation is excluded if the goods are no longer in their original packaging but have been opened (unsealed).
Revocation is not possible with the following contracts:
- Relating to audio and video recordings, games and software that can be downloaded or accessed by customers,
- Relating to a photo service and all other customized products, i.e. with individual images and/or texts,
- Where the customer’s payment does not exceed CHF 100,
- Relating to orders of “gift cards” from the point when they have acquired delivery status, i.e. have been sent from the central warehouse,
- Relating to all offers within prepaid credit (mobile) as well as phonecards (landline) and vouchers.
- relating to motorway windscreen stickers
- relating to “Swiss Crypto Stamp”
In other cases, revocation is excluded if the goods are no longer in their original packaging but have been opened (unsealed).
You do not have a right of return in the event that the purchased item does not meet your satisfaction.
Please get in touch with our Contact Center.
Customer account
No. Orders may be placed by registered and non-registered customers.
Registered customers may benefit from special terms and framework conditions in accordance with the respective sales offer. Registered customers can also view the current status of their order at any time under “My orders” and place orders on account.
Registered customers may benefit from special terms and framework conditions in accordance with the respective sales offer. Registered customers can also view the current status of their order at any time under “My orders” and place orders on account.
As a registered customer, you have the following benefits at postshop.ch:
- Payment by invoice (with an address verified by post)
- Viewing order status on outstanding orders
- One-click reordering of previous orders
SwissID is the login for your Swiss Post user account. This login grants you easy, secure and practical access to all Swiss Post online services and to those of other companies and public authorities. More information can be found on the following sites:
Click on “Login” at the top right and select the “Register” link.
Postal verification increases security and is necessary so that you can order on account at postshop.ch. Some other services from Swiss Post can only be used with an address verified by post.
Verification can be initiated in “My Post” under “Manage address”. When you receive the letter containing the verification code, you must enter this in “My Post” in accordance with the instructions in the letter.
Your correspondence e-mail, notifications and address can be changed in User profile.
All login settings (password, two-factor authentication, e-mail address for login etc.) can be managed on the SwissID Dashboard.
All login settings (password, two-factor authentication, e-mail address for login etc.) can be managed on the SwissID Dashboard.
You can change your password here.
Click on “Login” at the top right and select the “Forgotten password” link.
You can view your orders and details at any time under “My orders” when logged in.
Data protection and other information
All data is saved in accordance with Swiss Post’s stringent security guidelines. No data is forwarded to unauthorized third parties. We strive to guarantee you the highest possible level of confidentiality and security.
Yes. Protecting your privacy is our utmost priority. This is why all data is also transmitted in an encrypted state.
You can find our General Terms and Conditions here.
We use cookies in certain cases. You can configure your browser so that a warning is displayed on the screen before a cookie is saved or so that the use of cookies is prevented.
As a business customer, you can apply for a review to increase your invoice limit. Please get in touch with our Contact Center.